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Caribbean Gems

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Our Customer Guarantee

At Caribbean Gems, we offer consistently low prices. In fact, on average, our prices are 40% to 60% less than the US retail prices. We're so confident you'll like our products and prices that we have a simple, return policy and guarantee.

30 Day Money Back Guarantee


We proudly stand behind the quality brand names and fine jewelry that we sell. If you are unhappy with any item you have ordered and received by mail, for any reason, we will gladly take back any unused item and refund you the original purchase price -- no questions asked – if returned within 30 days of our invoice, excluding shipping & handling charges. In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, and original shipping costs. In addition, we'll provide reimbursement to cover the
cost of your return postage.

Returning a Purchase


To return an item to Caribbean Gems, please print out a Merchandise Return Form, fill in all of the information as best you can, and enclose the completed form in the box with the item(s) to be returned.  Call our Customer Service Department at 1-800-848-7925 and inform them of the return.

For your protection, please send all returns via insured mail or courier.

If you are returning an incorrectly shipped or defective item, call our Customer Service department toll free at 1-800-848-7925 for assistance and reimbursement of shipping charges.

Returning a Gift


If you are returning a gift, please make sure to print a Merchandise Return Form . Please complete the form in its entirety and include it with the items to be returned. When gift items are returned, we will credit the original purchaser's credit card or alternatively issue a store credit for use in the future. If you are returning an incorrectly shipped or defective item, call our Customer Service department toll free at 1-800-848-7925 for assistance and reimbursement of shipping charges.

Ship Returned Items to:
Return Center
CARIBBEAN GEMS
40-A Front Street,
St. Maarten, Dutch West Indies

Crediting Your Returns


Upon receipt of your return item and verification of the same, we will issue a credit to the original credit card used for the purchase. Please allow 2 to 3 weeks for items shipped back to be received by us. This is normal for items shipped to St. Maarten from the USA.

Merchandise Quality Guarantee


Your purchase from Caribbean Gems is a quality piece of jewelry manufactured with the the utmost skill & care using modern manufacturing techniques. We guarantee that if any gemstones fall out due to a manufacturer's defect, within a year of purchase, we will replace any gemstone up to .05cts at no charge and provide free labor. Damage resulting from misuse, lack of care or an accident and the effects of normal wear and tear are not covered by this guarantee. Watches purchased from us are covered under the manufacturer's warranty. A copy of these warranties will be provided upon request.

Service Centers


We maintain three service centers in the Continental US to service any problems our customers have with jewelry purchased from us. If you have a problem with an item purchase from us, call our Customer Service Department at 1-800-848-7925 and they will advise you on the what steps to take to get your jewelry repaired.