Our Customer Guarantee
At Caribbean Gems, we
offer consistently low prices. In fact, on average, our prices are 40%
to 60% less than the US retail prices. We're so confident you'll like
our products and prices that we have a simple, return policy and
30 Day Money Back Guarantee
We proudly stand behind the quality brand names and fine jewelry
that we sell. If you are unhappy with any item you have ordered and
received by mail, for any reason, we will gladly take back any unused
item and refund you the original purchase price -- no questions asked –
if returned within 30 days of our invoice, excluding shipping &
handling charges. In the unlikely event that we processed your order
incorrectly or shipped you a defective item, we will gladly take back
that item and credit you the purchase price, and original shipping
costs. In addition, we'll provide reimbursement to cover the
cost of your return postage.
Returning a Purchase
To return an item to Caribbean Gems,
please print out a Merchandise Return Form, fill in all of the
information as best you can, and enclose the completed form in the box
with the item(s) to be returned. Call our Customer Service
Department at 1-800-848-7925 and inform them of the return.
For your protection, please send all returns via insured mail or courier.
If you are returning an incorrectly shipped or defective
item, call our Customer Service department toll free at 1-800-848-7925
for assistance and reimbursement of shipping charges.
Returning a Gift
If you are returning a gift, please make sure to print a
Merchandise Return Form . Please complete the form in its entirety and
include it with the items to be returned. When gift items are returned,
we will credit the original purchaser's credit card or alternatively
issue a store credit for use in the future. If you are returning an
incorrectly shipped or defective item, call our Customer Service
department toll free at 1-800-848-7925 for assistance and reimbursement
of shipping charges.
Ship Returned Items to:
40-A Front Street,
St. Maarten, Dutch West Indies
Crediting Your Returns
Upon receipt of your return item and verification of the same, we
will issue a credit to the original credit card used for the purchase.
Please allow 2 to 3 weeks for items shipped back to be received by us.
This is normal for items shipped to St. Maarten from the USA.
Merchandise Quality Guarantee
Your purchase from Caribbean Gems
is a quality piece of jewelry manufactured with the the utmost skill
& care using modern manufacturing techniques. We guarantee that if
any gemstones fall out due to a manufacturer's defect, within a year of
purchase, we will replace any gemstone up to .05cts at no charge and
provide free labor. Damage resulting from misuse, lack of care or an
accident and the effects of normal wear and tear are not covered by
this guarantee. Watches purchased from us are covered under the
manufacturer's warranty. A copy of these warranties will be provided
We maintain three service centers in the Continental US to
service any problems our customers have with jewelry purchased from us.
If you have a problem with an item purchase from us, call our Customer
Service Department at 1-800-848-7925 and they will advise you on the
what steps to take to get your jewelry repaired.